As Globe Internet Limited, we are a trusted leader in call centre management with decades of experience across various industries, including telecommunications (local and overseas), hospitality management, healthcare, education, and helpdesk services. Our expertise ensures seamless operations, high customer satisfaction, and effective feedback management.
Our team excels in utilizing advanced features of various team collaboration tools to ensure seamless communication and productivity. We are highly proficient with platforms such as Slack, Zoom, Microsoft Teams, Google Workspace, Dropbox, Google Drive, and Microsoft 365.
Our team possesses extensive expertise in operating a wide range of VoIP communication platforms, including 3CX, Webex, Zoiper, CloudTalk, Talkdesk, Zoho Desk, and Zendesk Voice.
This proficiency allows us to ensure seamless and efficient communication tailored to diverse business and operational needs. Our in-depth knowledge of these platforms provides significant
advantages, such as improved call quality, enhanced scalability, robust call analytics, and the ability to
integrate VoIP systems with CRM and other tools for streamlined workflows.
Quality Monitoring
Maintaining service excellence is a top priority, and we achieve this through robust quality monitoring mechanisms. Every call is recorded and evaluated to ensure adherence to performance standards, identify areas for improvement, and maintain high service quality.
Additionally, we conduct regular feedback surveys to gather insights from customers and stakeholders. This feedback allows us to continuously refine our processes and align our services with the evolving needs of the community, ensuring that we deliver value at every interaction.
Uninterupted Service
Our team operates on a 24/7/365 basis, adhering to a rotating schedule that guarantees uninterrupted service. This commitment to availability ensures that we are always prepared to meet customer needs, regardless of the time or circumstances.
Every staff member is thoroughly trained to handle complex and high-pressure situations with professionalism, composure, and empathy. Their expertise and dedication ensure a consistently positive customer experience.
